Setting up BCIT Email and Connecting to Exchange Online on Your iOS Device

Using the Outlook app gives you access to additional functionality that isn’t available in the default iOS Mail app, including the ability to manage your shared mailboxes and calendars and to download attachments on calendar events.

Note: If you were previously using the Outlook iOS app with different settings – such as prior to your BCIT email account being migrated to Exchange Online in 2022 or with a different BCIT email address due to a name change – you will need to remove your previous profile before you will be able to connect. If you encounter difficulties with removing your profile it may be simplest to delete the app and all of its data and start again.

To use the Outlook iOS app, on your device:

1. Go to the App Store and download the Outlook app.
2. Open the App and, when prompted, enter your primary BCIT email address, then tap the Add Account button.
3. You will be directed to BCIT-branded login page with your email address filled in. Enter your usual password and tap the Sign In button.
4. You may be prompted to add an additional account and/or Enable Notifications.

You should now be able to access your BCIT email in the Outlook iOS app.

More information

• Optimize the Outlook mobile app for your iOS or Android phone (Microsoft resource)

Although we recommend using the Outlook iOS app, which gives you access to more functionality than the default Mail app, you can use the default Mail app if you prefer.

Note: If you were previously using the Mail app to access your BCIT email with different settings – such as prior to your BCIT email account being migrated to Exchange Online in 2022 or with a different BCIT email address due to a name change – you will need to remove your previous account information in Settings first and then follow the instructions below.

In Settings on your iOS device:

1. Depending on your current iOS version, go to:
   • Mail > Accounts (iOS 14 and 15)
   • Passwords & Accounts (iOS 12 and 13)
   • Accounts & Passwords (iOS 11)
   • Mail (iOS 10)
   • Mail, Contacts, Calendars (iOS 9 and earlier)
2. Go to Add Account.
3. Select Exchange from the list of possible new account types.
   
4. Enter your primary BCIT email address in the email field and tap Next.
   • Note: “Exchange” will auto-fill in the Description and you can keep that as is or change it to something more descriptive, such as “BCIT email” if you like.
5. A message will appear asking if you want to sign into your bcit.ca Exchange account using Microsoft. Tap Sign In.
   
6. You will be redirected to BCIT-branded login page with your email address filled in. Enter your usual password and tap the Sign In button.
7. Choose the Services you want to sync with Mail (Mail, Contacts, Calendars, Reminders, Notes) and tap Save.
   • Note: If this is the first account you’ve added an account to the Mail app, you may also be given an opportunity to choose whether to Protect Mail activity and allow the Mail app to send you Notifications.

You’re done! You can now access your BCIT email in the Mail app.

Note: If applicable, remove your existing BCIT mail profile from your device prior to enrolling your device.

Setting up your Exchange ActiveSync account will enable you to wirelessly sync your Mail, Contacts, Calendars, Reminders, and Notes with your iOS device.

Add your Exchange account

1. Tap Settings > Mail, Contacts, Calendars > Add Account > Exchange.
2. Enter your email address (e.g., “bsmith26@bcit.ca”).
3. Enter your BCIT password.
4. Optional: If you want to, you can also enter an account description.
5. Tap Next (top right corner).

Connect to the Exchange server

Your iOS device will try to find your Exchange Server. You might have to enter additional server information. If you need help, contact the IT Service Desk at 604-412-7444 option #1.

Sync your content

You can sync Mail, Contacts, Calendars, Reminders, and Notes.

When you’re finished, tap Save.