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Resetting Your Profile in Outlook

Follow these instructions to set Outlook back to it’s default configuration. If you have recently processed a name change through Human Resources you may need to reset your Outlook profile in order for the change to be reflected in Outlook.

Reset Outlook profile

  1. Exit Outlook. It cannot be running while you perform the following steps.
  2. Use the search bar in the task bar to search for the Control Panel.
  3. Select the Mail component.
  4. Click the Show Profiles button.
  5. The Outlook profile should be highlighted. If it is not then click the profile to select it. Click the Remove button.Outlook Mail training web snippet
  6. At the prompt, click Yes to remove the profile.
  7. Click Apply and then click OK.
  8. Start Outlook. You should see a prompt to enter a new profile name.Outlook Mail training web snippet
  9. Type in your name and click OK.
  10. A new account screen will appear. Verify your information (your new name/email address should automatically be populated) and click Next.Outlook Mail training web snippet
  11. Click OK to restart Outlook.
  12. Click Finish to complete the process. Outlook should launch and your new name should be reflected on the Home tab.
Note: Resetting your Outlook will require you to setup any previously used signatures and shared email accounts once again.

More information about Outlook and Exchange Online