Recovering Deleted Email in Outlook

Deleted items are stored in the Deleted Items folder for 14 days. To restore an item from this folder:

1. Open Deleted Items.
2. Search for the item you want, then right-click it and select Move > Other Folder.

You can recover a deleted folder (with all of its messages) if it’s still in your Deleted Items folder. Unfortunately, you can’t recover a folder that’s been permanently deleted. But you can use the following steps to recover the messages from the from the folder you deleted.

If an item is not in the Deleted Items folder, the next place to look is the Recoverable Items folder. This is a hidden folder, and it’s the place where items are moved to in the following scenarios:

• The item is past the two-week retention period
• The item has been deleted from the Deleted Items folder manually.
• The Deleted Items folder has been emptied manually.
• The item was permanently deleted from the inbox pressing Shift+Delete

After the two-week retention period, items are purged from the Deleted Items folder and moved to a secondary Trash bin. After 30 days the items are permanently deleted from the server. To restore items from this secondary trash bin, follow the instructions in either of the next two sections.

1. Open the Deleted Items folder.
2. Make sure the Folder ribbon items are being displayed, then click Recover Deleted Items.
   
3. Select the item you want to recover, check Restore Selected Items, and then click OK.
   

In your browser:

1. Login to webmail.bcit.ca.
2. Select the Deleted Items folder.
   
3. Select Recover items deleted from this folder.
   
   
4. Select the item/s you want to recover.
5. Right-click on them and click Restore.

Where do recovered items go? When you recover items from the Recoverable Items folder, they are moved to the Inbox folder. So after you recover an item, you can find it in your Inbox folder.