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Accessing Shared Email Accounts

Changes to BCIT Email

Starting April 2022, groups of Staff will be migrated from the current Exchange email system to new Microsoft 365 Exchange Online email system. The below article has been adjusted to represent this change to the BCIT Systems.

Please reference the Microsoft 365 Exchange Online – Accessing a shared account through Outlook Web Access (OWA) section if you have been migrated to Microsoft 365 Exchange Online email.

For more information on this transition please see Frequently Asked Questions About Moving BCIT Email to Microsoft 365 Exchange Online.

Shared mailboxes are managed and accessed differently than regular generic accounts as there is no username and password that needs to be shared between users.

In order to access a shared email inbox, you need to be a member of the distribution group that allows access into the inbox. The owner of the group can add and remove user access.

Getting help

If you encounter any problems or require assistance please contact the Technology Service Desk by phone at 604-412-7444 (option #1), online on the IT Service Catalogue (Email for Employees), or in person at the Burnaby campus in room SE12-205.