Changes to BCIT Email
Starting April 2022, groups of Staff will be migrated from the current Exchange email system to new Microsoft 365 Exchange Online email system. The below article has been adjusted to represent this change to the BCIT Systems.
Please reference the Microsoft 365 Exchange Online – Accessing a shared account through Outlook Web Access (OWA) section if you have been migrated to Microsoft 365 Exchange Online email.
For more information on this transition please see Frequently Asked Questions About Moving BCIT Email to Microsoft 365 Exchange Online.
Shared mailboxes are managed and accessed differently than regular generic accounts as there is no username and password that needs to be shared between users.
In order to access a shared email inbox, you need to be a member of the distribution group that allows access into the inbox. The owner of the group can add and remove user access.
Getting help
If you encounter any problems or require assistance please contact the Technology Service Desk by phone at 604-412-7444 (option #1), online on the IT Service Catalogue (Email for Employees), or in person at the Burnaby campus in room SE12-205.
More information about Microsoft Outlook & Exchange
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Adding an Attendee to a Meeting Request in Outlook & Exchange Online
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Finding and Booking a Meeting Room/Resource in Outlook and Exchange Online
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Managing Shared Email Accounts & Distribution Groups in Outlook
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Problem with Outlook ActiveSync Maximum Number of Devices Allowed
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Setting up BCIT Email and Connecting to Exchange Online on Your iOS Device