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Managing Shared Email Accounts & Distribution Groups in Outlook

What are Distribution Groups and Shared Mailboxes?

Shared mailbox limitations

Currently Microsoft 365 Exchange Online users are not able to adjust Shared Mailbox accesses. To make a change to access, please have an owner of the mailbox submit a request to to add or remove users. The email should include:

  • Shared mailbox email address
  • Users to be added or removed, including first name, last name and email address

If assistance is required determining the owner(s) of a mailbox please contact IT Service Desk.