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Managing Shared Email Accounts & Distribution Groups in Outlook

Changes to Shared Mailbox Management

Starting April, 2022, groups of Staff will be migrated from the current Exchange email system to new Microsoft 365 Exchange Online email system. The below article has been adjusted to represent this change to the BCIT Systems.

Please reference the Microsoft 365 Exchange Online Users section if you have been migrated to Microsoft 365 Exchange Online email.

For more information on this transition please see Frequently Asked Questions About Moving BCIT Email to Microsoft 365 Exchange Online.

What are Distribution Groups and Shared Mailboxes?

Non-migrated users (old email system)

Important information

All changes to shared mailbox permissions including adding or removing users from the distribution group can take up to 1 hour to take effect.

Microsoft 365 Exchange Online Users

Currently Microsoft 365 Exchange Online users are not able to adjust Shared Mailbox accesses. If you have been migrated to Microsoft 365 Exchange Online please have an owner of the mailbox submit a request to to add or remove users.

  • Shared Mailbox Email Address
  • Users to be added or removed; including first name, last name and email address

If assistance is required determining the owner(s) of a mailbox please contact IT Service Desk.