Managing Shared Email Accounts & Distribution Groups in Outlook

What are Distribution Groups and Shared Mailboxes?

When shared mailboxes are setup a new security group is created in the BCIT Global Address Book, all members of the group will have full access to the mailbox. The name of the security group should have been emailed to you when the mailbox was created.

Shared Mailboxes are managed and accessed differently than regular email accounts as there is no username and password that needs to be shared between users. Users use their existing @bcit.ca email address and password to sign in!

Shared mailbox limitations

Currently Microsoft 365 Exchange Online users are not able to adjust Shared Mailbox accesses. To make a change to access, please have an owner of the mailbox submit a request to techhelp@bcit.ca to add or remove users. The email should include:

Shared mailbox email address
Users to be added or removed, including first name, last name and @bcit.ca email address

If assistance is required determining the owner(s) of a mailbox please contact IT Service Desk.

Managing Shared Email Accounts & Distribution Groups in Outlook

What are Distribution Groups and Shared Mailboxes?

Distribution Groups

Shared mailboxes

Shared mailbox limitations

More information about using Microsoft Exchange and Outlook