Frequently Asked Questions About Moving BCIT Email to Microsoft 365 Exchange Online

Exchange Online is a hosted messaging solution similar to the current Outlook service that gives users access to their email, calendar, and contacts through PC, web, and mobile devices. As BCIT continues to grow, it is important that there is an efficient communication system in place. The communication system must also meet the need for greater security, which Exchange Online offers. Benefits include:

• Expanded mailbox storage space;
• Improved user experience and ability to collaborate;
• Increased protection of sensitive data; and
• Enhanced email threat protection.

You’ll actually have more options than you did before. You’ll be able to continue using the version of Outlook installed on your work computer as usual. But in addition to being able to access your email using a browser on any device (though at a different webmail address than before), you will also have the option to use a variety of mail clients on different devices. In the lists below, the options in bold are the ones recommended by IT Services.

All platforms

• Outlook on the Web using any browser: webmail.bcit.ca

Desktop clients

• Windows:
  • Microsoft Outlook 2019+
  • Microsoft Outlook 365
• MacOS:
  • Microsoft Outlook for Mac
  • Apple Mail

Mobile clients

Important: For users who currently have email on their mobile devices the first step is to delete the current BCIT mail profile/account on your device.

• iOS:
  • Microsoft Outlook – see for more information: Set up the Outlook app for iOS (microsoft.com)
  • Mail – see for more information: Set up an Outlook account on the iOS Mail app (microsoft.com)
• Android:
  • Microsoft Outlook
  • Samsung Mail
  • Gmail
  • Nine

Almost nothing will have changed in your day-to-day work. You will still be able to send and receive messages and calendar entries as usual through these accounts.

However, if you need to manage membership/access to the shared mailbox or distribution group, this is something you’ll need to temporarily contact IT Services for assistance with. Please have the owner request changes to a shared mailbox or distribution group with the following information,

• Shared Mailbox Email Address
• Users to be added or removed; including first name, last name and @bcit.ca email address

If assistance is required determining the owner(s) of a mailbox please contact IT Service Desk.

Cisco Viewmail for Outlook is temporarily not available for employees who have been migrated to Microsoft 365 Exchange Online.

If you have been migrated to Microsoft 365 Exchange Online please see the Accessing Your BCIT Voicemail article for other options to access voicemail messages.

This is normal behaviour. Your mobile device will need to have the settings updated to make sure it is talking to Microsoft 365 Exchange Online instead of the old Exchange system.

For your personal and BCIT-issued mobile devices:

• Setting up BCIT Email and Connecting to Exchange Online on Your Android Device
• Setting up BCIT Email and Connecting to Exchange Online on Your iOS Device

If you continue to have problems after following these instructions, there may be additional steps that you need to take. Contact the IT Services Service Desk.