Problem with Accessing myBCIT Due to Session Timeout Error

If you are not concerned with keeping your Internet Explorer cookies, go directly to step 9.  Otherwise, start at step 1.

1. Open an Internet Explorer browser window. If you have any other Internet Explorer windows open, please close them.
2. At the top right of the window, Select the Gear Icon
3. Hover over the Safety section and select Delete Browsing History.
   • If you do not see the menu bar, right click the top of the browser and select Menu Bar.
4. In the Delete Browsing History dialog box, remove all checkmarks but the two shown below.
5. Click Delete. 
6. Close Internet Explorer and re-open it to this page.
   
7. Ensure you have only one Internet Explorer window open.
8. Read the bullet points below, then log into myBCIT.  After you log in:
   • If the error is gone, you are finished with these instructions.
   • If the error is not gone, note where you are in these instructions, log out of myBCIT if neccessary using the Logout icon at the top right of the page, then close Internet Explorer and re-open it to this page and carry on with step 6.
   • Log into myBCIT.
9. Ensure you have only one Internet Explorer window open.
10. At the top right of the window, select the Gear icon.
11. Hover over the Safety section and select Delete Browsing History.
    • If you do not see the menu bar, right click the top of the browser and select Menu Bar.
12. In the Delete Browsing History dialog box, remove all check marks but the three shown below.
13. Click Delete.
14. Close Internet Explorer and re-open it to this page.
    
15. Ensure you have only one Internet Explorer window open.
16. Read the bullet points below, then log into myBCIT.  After you log in:
    • If the error is gone, you are finished with these instructions.
    • If the error is not gone, log out of myBCIT using the Logout icon at the top right of the page
    • Close Internet Explorer and re-open it to this page
    • Log into myBCIT.
    • If the error is still not gone, move on to Section B.

1. Open a Firefox browser window. If you have any other Firefox windows open, please close them.
2. Click the three horizontal lines in the top right corner of your browser window to bring up the Firefox menu and click Settings.
3. In the Settings window, select Privacy & Security.
4. Navigate to Privacy & Security ->History -> Clear History…
5. In the Clear Recent History box, set Time Range to clear to Everything and make sure only “Cache” is selected.
6. Click OK.
7. Close and reopen Firefox.
8. Try logging into myBCIT and accessing the Self Service section once more.

1. Open Google Chrome and ensure that you only have one Chrome browser window open.
2. Click the three vertical dots in the top right corner of your browser window to bring up the menu.
3. Hover over More Tools and click Clear browsing data.
4. Select the Basic tab.
5. Set the time range to All Time and ensure that both Cookies and other site data and Cached images and files are selected.
6. Click Clear data.
7. Close and re-open Google Chrome.
8. Try logging into myBCIT and accessing the Self Service section once more.

1. Open Microsoft Edge and ensure that you only have one Microsoft Edge window open
2. Click the three dots in the top-right corner of the browser window to bring up the menu.
3. From the menu, select Settings.
4. In the Settings menu, select Privacy, search and services.
5. Under Clear Browsing Data, select Choose what to clear and ensure that the time range is set to All time and only have Cookies and other site data selected.
6. Click Clear Now.
7. Close and re-open Microsoft Edge.
8. Try logging into myBCIT and accessing the Self Service section once more.