Resetting BCIT laptop for a new user

1. Click the Start Menu or press the Windows key.
2. Type “Settings” and\or click on Settings icon.
   
3. Under System, scroll down and click on About.
   
4. Look for your Device name.
5. If the Device name does not include the suffix “.ad.bcit.ca”, please follow the Cloud managed device instructions.
   If the Device name does include the suffix “.ad.bcit.ca”, please follow the Non-cloud managed device instructions.
   

This device needs to be reset by IT Services. To request this, visit our Service Catalogue at service.bcit.ca and submit a “Request Software Refresh” under the Computing for Employees section. Be sure to include the asset tag of the computer you want reset in your request, and bring the device to the Service Desk at SE12-205. Once we receive the laptop, we will refresh it and contact you when it’s ready for pickup. The estimated turnaround time for this process is 2 to 5 business days.

1. Click the Start Menu or press the Windows key.
2. Type “Settings” and\or click on Settings icon.
   
3. Type “Reset” then click on Reset This PC.
4. Click on Reset PC.
5. In the new Window, click on Remove everything.
6. After the reset, the device will need to go through the “Initial Setup” process. Please refer to BCIT Issued Faculty/Staff Laptop – Initial Setup Guide for instructions.