Problem
Your Adobe subscription has expired. BCIT previously deployed Adobe Acrobat using a ‘volume license key’ (VLK) to most institute computers. BCIT no longer own that type of licensing and the VLK needed to be removed as of April, 2022. When the key is removed Acrobat will stop working until it has a valid license. With the new licensing model, All BCIT faculty and staff are eligible for an Adobe Creative Cloud Pro subscription, which includes a license for Adobe Acrobat Pro DC.
Solution
As all licensing is now provided individually through BCIT’s self-serve software portal, IT can no longer provision the subscription for you, but it only takes a few minutes to fix the problem for yourself.
Follow the instructions to renew your Adobe Acrobat subscription.
Once you’ve done that, you’ll be able to to continue using Adobe Acrobat Pro DC or other Adobe products after rebooting your computer. There is no need to uninstall/reinstall any applications.
More information about Adobe Creative Campus
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Accessing an Adobe Creative Cloud Subscription as a Full-time Student
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Expiry, access and migration dates for Adobe Creative Cloud subscriptions
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Installing Adobe Software on your BCIT-issued or Personal Device for BCIT Employees
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Known Problem: Change of Email Address Will Disrupt a BCIT Adobe subscription
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Migrating your Adobe Assets out of Adobe Creative Cloud when your Subscription ends
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Problem Installing Adobe Software – “You don’t have access to manage apps”
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Purchasing an Adobe Creative Cloud Subscription as a Flexible Learning Student
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Using Adobe Creative Cloud apps in BCIT Computer Labs with No Subscription