Problem: Adobe Products are Unlicensed for Faculty & Staff

Problem

Adobe products are unlicensed on staff machines or personal machines.

There are two possible reasons for this, and the solution is the same for both:

1. Your Adobe subscription has expired, and end users have not renewed their subscription.
   Subscriptions are good for 12 months and expire on September 30 of each calendar year, starting in 2023.
   • Note: License renewal date has been moved to October 1 to help ensure faculty have all their tools during term-start activities, and to allow IT to better communicate with employees in September for an October 1 change instead of in August for a September 1 change.
2. BCIT’s previous Adobe Acrobat Volume License Key (VLK) has been deprecated on most staff computers. Creative Cloud was never deployed to staff computers with a VLK.
   BCIT no longer owns that type of licensing and the VLK was removed as of April 2022. When the VLK is removed Acrobat will stop working until it has a valid license. All staff are eligible for a free Adobe subscription which includes Adobe Acrobat Pro DC. Acrobat subscriptions also run October 1 – September 30.

Solution

The solution for both cases is to renew your subscription using the self-serve portal.

Once you’ve done that, you’ll be able to continue using Acrobat or other Adobe Creative Cloud products after rebooting your computer. There is no need to uninstall/reinstall any applications, only to update your subscription