Skip to main content

Problem: Adobe Products are Unlicensed for Faculty & Staff


Your Adobe subscription has expired. BCIT previously deployed Adobe Acrobat using a ‘volume license key’ (VLK) to most institute computers. BCIT no longer own that type of licensing and the VLK needed to be removed as of April, 2022. When the key is removed Acrobat will stop working until it has a valid license. With the new licensing model, All BCIT faculty and staff are eligible for an Adobe Creative Cloud Pro subscription, which includes a license for Adobe Acrobat Pro DC.


As all licensing is now provided individually through BCIT’s self-serve software portal, IT can no longer provision the subscription for you, but it only takes a few minutes to fix the problem for yourself.

Follow the instructions to renew your Adobe Acrobat subscription.

Once you’ve done that, you’ll be able to to continue using Adobe Acrobat Pro DC or other Adobe products after rebooting your computer. There is no need to uninstall/reinstall any applications.