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AccessAnywhere
AccessAnywhere provides a secure connection (VPN) to the BCIT network. This enables staff to access network resources remotely. This is not available to students.
Adobe Creative Campus
BCIT is an Adobe Creative Campus. BCIT students and employees can access the full suite of tools in Adobe Creative Cloud Pro.
Application
Application software is a subclass of computer software that employs the capabilities of a computer directly to a task that the user wishes to perform. The Microsoft Office suite contains examples of such software, which provides word processing, spreadsheet, small database, and presentation capabilities to diverse departments. The services associated with such applications are those of choosing, configuring, upgrading, protecting and troubleshooting.
AppsAnywhere
AppsAnywhere is BCIT’s software delivery platform for academic software. Through AppsAnywhere, students are able to access the software needed to do coursework on their personal computers from anywhere, anytime.
BCIT ID
Your BCIT ID is the 9-digit identification number, usually starting with “A0”, that appears on your BCIT ID card.
BCIT ID card printing
This is the pay printing facility for lab printing which uses the BCIT myBCIT card for payment.
Break / fix
The status of an originally working system after an error or problem (break) has occurred and a resolution (fix) has been applied to it as a remedy.
BYOD
“Bring Your Own Device” describes the shift to staff and students preferring to use their own devices (like laptops, smart phones, and tablets) rather than devices provided by BCIT to do BCIT tasks.
Core service(s)
These are the main services for which ITS is funded to provide support for BCIT’s main business processes.
Client
In computing, a system that accesses remote services on another computer.
Content Management System (CMS)
A CMS is used to manage the content on a website or sites. BCIT uses WordPress to manage most of its web properties.
Core
Central to the purpose of a department and therefore funded by its core budget.
eduroam
An encrypted wireless network that accepts credentials from BCIT and other institutions that have implemented eduroam. You can connect to eduroam both at BCIT and at other institutions as well.
Enterprise
A business, or an organization such as BCIT. As used in a department name, “enterprise applications” are the software programs used for many administrative purposes at BCIT.
Ethernet
Is a computer networking technology for local area networks (LANS) that requires wiring for connectivity. In order to connect to an ethernet network, a computer must be equipped with an ethernet network card.
Firewall
A firewall is a set of related programs, located at a network gateway server, that protects the resources of a private network from users from other networks.
First-level support
Basic troubleshooting and resolution for common problems; it is provided by analysts in various ITS groups along with those at the Service Desk. See second-level support.
Hardware
The machines, wiring, and other physical components of a computer or other electronic system.
Help Desk
The Service Desk is the central point of contact for the BCIT community to contact IT Services for assistance. The Service Desk workers track all contacts, provides initial assessment and possible resolution or provides dispatch to other ITS groups.
Image
An image is a template or a copy of how an operating system and software are configured on a particular type of computer, customized for our environment.
Jabber
Jabber is part of the VOIP applications at BCIT that offers Presence, Instant Messaging (IM), Voice and Video, Voicemail, Desktop sharing and Conferencing into a single product.
Learning Hub
The Learning Hub is the platform that BCIT uses to deliver its online distance education courses.
Learning Management System (LMS)
A Learning Management System is software for the administration, documentation, tracking, reporting, and delivery of online education courses. BCIT’s LMS is The Learning Hub.
Lectern
A tall stand with a sloping top (also referred to as a podium) from which a speaker can read from while lecturing. These lecterns are located in all Lecture Theatres.
Loop
The Loop is BCIT’s intranet for Staff and Faculty.
Marqui CMS
Marqui was BCIT’s previous Content Management System (CMS). BCIT has recently transitioned to WordPress.
Network
The physical structure that connects computers and allows them to communicate internally with servers, printers and other devices as well as externally to the Internet.
Network drop
A network drop connects an individual computer to the network. Computers are plugged into the network drop through a wall plate.
Office 365
Office 365 is a suite of Microsoft software which includes Word, Excel, PowerPoint, Outlook, and OneNote. These are fully-functioning versions that work on Mac, Windows, Android, and iOS. Access is provided to all current BCIT students, and current BCIT staff.</dd
OneDrive
OneDrive is BCIT’s cloud-based file storage and sharing solution for all BCIT faculty, staff, and students. It replaced BCIT’s previous solution, ShareFile.
Outlook
The default email client on BCIT issued computers which is supported by Microsoft Exchange Online.
Proctors
IT Services student employees who are responsible for monitoring problems in the BCIT computer labs during the evenings and weekends.
Re-imaging
The process of replacing the image on a computer when it is either corrupted or in line to be upgraded to a newer version.
Resolution
A solution or fix for a computer error or fault.
Rollout
The process of deploying new computers to replace computers whose leases have expired.
Second-level support
Support provided when first-level support has not succeeded in resolving a complex problem. The analysts providing second-level support have experience with problems for the system in question. Occasionally, extremely complex problems need to be escalated to third-level support.
Server(s)
The computers that control shared access to directories, files, applications and resources (e.g. printers) on a network.
Service catalogue
A catalogue of the core services offered by IT Services. This is the default service level agreement (SLA) for BCIT.
Service level agreement (SLA)
An agreement between the Computer Department and its customers, defining the level of service provided and the responsibilities of the customer. At BCIT, this is a special service agreement for a group or department requiring support which differs from that listed in the service catalogue.
ShareFile
ShareFile was BCIT’s previous cloud-based storage solutions for all faculty, staff, and students. It was replaced by OneDrive in June 2022.
Single Sign-on (SSO)
At BCIT, Single Sign-on allows users to login to a computer with their usual BCIT credentials, and then use all related systems without having to login multiple times.
Third-level support
Advanced support for problems and issues not resolvable by first- or second- level support. The analysts providing third-level support are experienced and in some cases be required to work with vendors or other service providers to successfully resolve the problem.
Troubleshooting
The process of working through a series of defined steps to isolate the cause of a particular problem.
Twitter
Online social messaging platform. BCIT uses several different twitter accounts to communicate about important issues at BCIT (in addition to other channels). You can even follow BCIT IT Services on Twitter.
Unified Communications
Unified communications refers to communication systems that integrate with one another to provide a more seamless experience when shifting between phone, email, video conferencing, etc.
User Chair
May be one or several representative faculty members from each educational unit who holds responsibility for decisions affecting computer labs for their particular area.
User Committee
Is made up of all User Chair members who can make decisions affecting all computer labs at BCIT.
Virtual Application
A virtual application is an application or program that is hosted on a server and not directly installed on a computer. At BCIT we use Workspace to host virtual applications that are available to be used by students and employees. The virtual applications are running from BCIT servers located in one of our data centres.
Virtual Desktop
A virtual desktop is an entire operating system that is hosted on a server and not directly installed on a computer. At BCIT we use Workspace to host virtual desktops that are available to be used by students and employees. The virtual desktops are running from BCIT servers located in one of our data centres.
Viruses
Small programs that can cause a variety of problems ranging from minor annoyances to full-blown system crashes.
WebEx
WebEx is part of the BCIT VOIP applications that provides web conferencing, video conferencing, and online meetings services. A WebEx session is ideal to hold online meetings, presentations, training, sales pitches, and demonstrations with internal and external meeting participants.
Wireless or WiFi
Wireless networking allows you to connect to a local area network (LAN) without plugging into a network drop. Wireless networking relies on low-powered radio waves to transmit data rather than physical wires. In order to connect to a wireless network, a computer must be equipped with a wireless network card.
WordPress
WordPress is the primary Content Management Systems in use at BCIT, for both the public website and some Commons sites.
Workaround
A temporary procedure that accomplishes what a malfunctioning feature or system should do while the problem is being fixed (an example is using another printer while the one you normally use is being repaired.).
Workspace
Workspace is a service that allows you to access a full virtual desktop experience as well as individual applications from any computer.
Zoom
Zoom is BCIT’s recommended video conferencing tool for BCIT faculty and staff to scheduled single and recurring meetings for groups of up to 300 people. (Faulty & Staff Only)