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UX Research

Empathy & definition

stylized icon representing users

UX research can be boiled down to empathizing with users to help define problems. Primarily, asking people questions or observing them for into insights to help understand and solve problems. The discovery phase contains activities aimed at gathering data from users and about the problem space with which you are dealing.

Building empathy with, and understanding of, users is the single most important aspect underpinning all user experience work. The rest of this section covers some common types of (and purposes for) user research, tips for doing UX research, and some typical research outputs for sharing with project teams and stakeholders.