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User-centered Design & Research

User Experience (UX) Guide

“User experience” encompasses all aspects of the end-user’s interaction with a company, its services, and its products.

Looking for help?

Confused woman gesturing incredulously in response to something on her laptop screen
Your customers shouldn’t look like this.

Note: This is a general reference site for UX work at BCIT for new projects and requests. If you are looking for help with existing pages on or support for BCIT’s public web site, please make a request through the ITS Service Catalogue.

For BCIT faculty and staff …

Whether you’re looking to understand your users better, better define the problem you’re trying to solve, or you need help with Information Architecture (IA), design or evaluation and testing, we can help.

Request UX ServicesIn general terms, we provide the following:

  • Consultations & workshops
  • Usability evaluations
  • User Interface (UI) design & prototyping
  • User research & testing

You can also click the links below for more information about the specific areas of UX work we can help with. We’ll be happy to help in any area below, or provide end-to-end UX services.