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Requesting Software for Course Delivery

When do I need to submit?

As soon as possible. The sooner that you can submit your request, the better experience we will be able to provide when it is time to begin teaching your course. Please create a separate request for each distinct course you have as new methods of software delivery may require granting/restricting access and licensing directly to course groups.

Starting a new request

In your browser:

  1. Go to the Academic Software: AppsAnywhere page on the IT Service Catalogue.
  2. Click request software for academic delivery.
  3. Log in using your usual BCIT credentials.

Filling out the request form

Each software request requires at least one software title or configuration, and one subject+course group. The more information you provide the better IT Services will be able to support your software delivery. Please be thorough.

The form has several sections:

Submitting the request

  1. When the form is complete, Click the Submit button (located at the top or at the bottom of the form).screen shot of installing software info.
  2. You will receive an email from techhelp@bcit.ca letting you know that your request has been received.
  3. If you want to add more information click the Add information to this request link. The IT Analyst working on the request will be notified.
  4. If you want to revisit your request, you can select My Items on the techhelp storefront.

Tips for using the form

  • There is a two-hour timeout on the form. If the timeout is reached you will lose any work not submitted and will need to start again. To prevent this, you may work locally in a text editor and submit attachments.
  • If you have multiple CRNs of the same course, add a note that this request is the same for all your CRNs (but you need to list all of those CRNs in the description field IE: {10123, 10125, 10127, 10129} as software access may need to be assigned).

If you have any questions, please contact the IT Service Desk.

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