Important: Check your software before requesting
BCIT uses AppsAnywhere as our primary platform for software delivery.
Check AppsAnywhere and search the repository for your software – if the software you need is already deployed to the repository you do not need to do anything.
If your application (and desired version) is already there and working as expected, you are ready go and do not need to ask for anything.
If you need a new application, or an updated version of an existing application you will need follow the steps below and submit a request.
When do I need to submit?
As soon as possible. The sooner that you can submit your request, the better experience we will be able to provide when it is time to begin teaching your course. Please create a separate request for each distinct course you have as new methods of software delivery may require granting/restricting access and licensing directly to course groups.
Starting a new request
In your browser:
- Navigate to the request software for academic delivery page in the ITS Service Catalogue.
- Log in using your usual BCIT credentials.
Filling out the request form
Each software request requires at least one software title or configuration, and one subject+course group. The more information you provide the better IT Services will be able to support your software delivery. Please be thorough.
The form has several sections:
Submitting the request
- When the form is complete, Click the Submit button (located at the top or at the bottom of the form).
- You will receive an email from itshelp@bcit.ca letting you know that your request has been received.
- If you want to add more information click the Add information to this request link. The IT Analyst working on the request will be notified.
- If you want to revisit your request, you can select My Items on the techhelp storefront.
Tips for using the form
- There is a two-hour timeout on the form. If the timeout is reached you will lose any work not submitted and will need to start again. To prevent this, you may work locally in a text editor and submit attachments.
- If you have multiple CRNs of the same course, add a note that this request is the same for all your CRNs (but you need to list all of those CRNs in the description field IE: {10123, 10125, 10127, 10129} as software access may need to be assigned).
If you have any questions, please contact the IT Service Desk.