Purchasing an Adobe Creative Cloud Subscription as a Flexible Learning Student

Only eligible students may request a subscription. Software access is enabled [two weeks before the course start date] or the [term start date] whichever is most restrictive.

Software access is available a maximum of two weeks before the course start date for all registered students, but subscriptions are not provided automatically. All subscriptions still require students to self-serve and provision their own subscription.

Example 1 – Subscription limited by term range

A student is registered in a course on Dec 20, for a course starting Jan 10.

• Two weeks before the course start is Dec 27.
• Term start date is January 1.
• Course start date is January 10.

The earliest a student would have access to the subscription portal on Jan 1. The course is in the subscription range of Jan 1 – Mar 31, and the term start access is more restrictive than the 14 day access.

Example 2 – Subscription limited by access window

A student is registered in a course on March 25, for a course starting May 1.

• Two weeks before the course start is April 17.
• Term start date is April 1.
• Course start date is May 14.

The earliest a student would have access to the subscription portal is April 17. The course is in the subscription range of April 1 to August 31, and the 14 day window is more restrictive than the April 1 term start.

Example 3 – Subscription shortened by a course starting later in the term

• A student is registered in a two-week course starting June 15.
  • Two weeks before the course start is June 1.
  • Term start date is April 1.
  • Course start date is May 14.
  • Term end date is August 31.

The earliest a student would have access to the subscription portal is June 1 (more restrictive than the term start date of April 1) and the subscription ends at the term end date of August 31.

Some students starting a course on April 1 could have 6 months of access for the subscription fee, but a student in this two-week course could have access for only three months (June 1 through August 31) for the same fee due to the late start date. BCIT offers a huge variety of courses and course start dates can be nonstandard. Students should be aware that subscription fees are a standard fee and not prorated for the length of access.

To create an account, your web browser:

1. Go to the BCIT software portal at bcit.onthehub.com/.
2. Click the Sign In link at the top right.
   
3. You will be redirected to the BCIT login page. Sign in with your usual BCIT login credentials.
   • Note: Signing in with BCIT credentials will create an account on the website for you, validate your eligibility as a student and make the appropriate Adobe offerings available to you in the store.

You have now successfully logged into the portal. You can confirm this by noting that your name is now displayed at the top right of the screen).

Having first logged into the portal, as above:

1. Search for “Adobe” using the product search bar.
2. Look for Adobe Creative Cloud ETLA in your search results.
   • Note: The Adobe Creative Cloud ETLA result includes the date range of the subscription. This date range should cover your course delivery period, matching the current term.
3. Click the Add to Cart button below the price and then check out and complete your purchase.

After the purchase is complete, it may take up to 48 hours to process your transaction and create the account, after which you will be able to follow the instructions to download and install Adobe software on your computer.

If you have previously installed Adobe software on your system, we recommend using Adobe’s CC Cleaner tool to completely remove previous versions before you install the new version associated with your subscription.

Please note: You will only be able to purchase one active subscription at a time. Your subscription is linked to your BCIT account and every time you use any of the software on any device, you will need to authenticate using your BCIT credentials. Do not share your BCIT credentials with other users.

Installed applications

When your subscription has ended, you will no longer be able to use the software installed on your computer. This is expected behaviour and not caused by a problem with the software.

When taking other courses at BCIT in a future term and you purchase another term-based subscription you will be able to continue using your Adobe software without having to reinstall.

If you don’t plan on taking additional courses or purchasing additional courses, you can uninstall the software from your computer and free up space.

Data retention and deletion

Files stored in Adobe Cloud are retained by Adobe and not BCIT. Adobe has strict policies for data retention and removal and BCIT has no influence over these policies.

Files deleted from your Adobe Cloud may be recoverable for up to 30 days from backup. After which time, these files are deleted from Adobe and are unrecoverable.

If you have saved files or assets to the Adobe Cloud storage that comes with your Adobe Creative Cloud subscription, this storage will be only be accessible until the term/your subscription ends (Dec 31, Mar 31, or Aug 31). Adobe Cloud storage for users with inactive subscriptions will be retained for up to 90 days, but you will lose the ability to access your Adobe Cloud storage when your subscription ends.

We strongly recommend transferring your saved work to your own device or storage before the end of the term/your subscription ends, following Adobe’s asset transfer instructions.

Note: Due to the length of some Flexible Learning terms, the subscriptions ending December 31 or March 31 do not allow much time after the end of a course to access the products and save any files you have created in Adobe Cloud.