Protecting personal and confidential information
Whenever information relating to BCIT business is used outside of the office or the classroom, there is an increased risk of loss or compromise. BCIT is required by the Freedom of Information and Protection of Privacy Act (FIPPA) to keep all personal information in its custody or under its control safe and secure. Refer to quick tips on how to protect personal information when working remotely [PDF].
Video conferencing and collaboration
Microsoft Teams is available to all faculty and staff for meetings. Class is the recommended online teaching tool and is integrated into the Learning Hub.
Secure remote access
myVPN should be the first choice for students, staff, and faculty to connect to BCIT’s secure network to access common resources like printers and shared network drives. and business applications such as Banner and Cognos. myVPN will give you the same experience as if you were on campus connected to the BCIT network.
AccessAnywhere also provides a secure connection to specific BCIT business applications that require elevated access. This is also how our approved external contractors can connect to BCIT resources. If you think you require access to AccessAnywhere complete the AccessAnywhere application form.
How to contact the IT Service Desk
- Create a request by using the IT Service Catalogue
- Call 604-412-7444 (option 1) or toll-free (Canada and US only) at 800-351-5533 (option 1)
Information to have ready
- Your full name and your BCIT ID (e.g. A01234567).
- Be prepared to describe the problem clearly. What are you trying to accomplish? What exactly is happening (or not happening)? If your computer is displaying an error message, record the exact text of the message.
- If possible, be at the location of the affected computer when you contact us.
- If you are using a BCIT issued computer, the BCIT asset number (look for the BCIT sticker with a barcode)
Other BCIT resources for working remotely
- LTC Help Centre – Information on the Learning Hub and other online learning tools
- HR Employee Supports – Resources available to BCIT employees
- BCIT Be Cyber Aware – Create a Cyber Secure Home