Attachments or screenshots can be added to any Cherwell ticket as additional information.
1. Find the ticket or case you would like to add an attachment to.
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- NOTE: You can only add an attachment to a major business object (e.g. IT Incident, HR Case or SSEM Incident). You cannot attach an item to a work item or task.
2. Attach the item to the ticket:
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- Use the attachment manager (see below)
- Or you can drag and drop a file directly into the Cherwell window
When the file is attached successfully it will be displayed in the Attachment Bar.
