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Accessing Cherwell Service Management

Cherwell Service Management is a service management platform that supports service departments in managing work requests to better support our students and employees.

You can use Cherwell via an installed application on a BCIT issued Windows 10 device, or through a web browser application. If you are using Cherwell on a BCIT issued Windows 10 device, you must be connected to the network on campus or via myVPN while working remotely.

 

Install Cherwell on a BCIT issued Windows 10 device

Install the Cherwell Service Management Application

  1. On your Windows device, open the Software Center. To do this, in the “Type here to search” field on the bottom left of your screen, type “Software Center” and hit Enter.
    An instructional picture that has a red circle around a text box that says "Type here to search"
  2. In the menu of available applications, select “Cherwell Client”.
    An picture of a Window titled Software Center with a red arrow pointing to tile named cherwell client
  3. Click Install.
    A red arrow pointing to a blue button with the text install inside of it
  4. Wait for the installation to complete.
  5. Open Cherwell via the icon on your desktop.
  6. Log in with your usual BCIT credentials.

How to access Cherwell through a web browser (For Mac users and to work at Home)

  1. In any browser visit: https://techhelp.bcit.ca/cherwellclient.
  2. Log in with your usual BCIT credentials.

More information about Cherwell Service Management