Skip to main content

Signing into Adobe Acrobat & Adobe Creative Cloud


Licenses for Adobe products are paid for by BCIT for licensed use in the labs for educational use only.  BCIT does not provide or fund any licenses or subscriptions for student use outside of the BCIT labs.  Be careful what paid subscription services you sign up for as a student – you are responsible for any charges you incur.

Beginning in September of 2019, due to licensing changes by Adobe, when using an Adobe application (including Acrobat Pro, Photoshop, Illustrator, etc.), you will be required to sign in before you can use the application.

Signing in with Adobe requires the exchange of personally identifiable information: First Name, Last Name, Email Address, and Country Code. Due to the privacy laws in BC, your consent is required to transmit any personally identifiable information.

In order to have credentials created, you must visit BCIT’s software consent webpage and provide consent to the use of Adobe Software. BCIT cannot create accounts until students have consented.  Please see below for a walk-through of all the steps required to consent, create an account and log in to the software in the labs.

Using Adobe products require consent and sign-in

New behavior due to licensing changes by Adobe means you will see a login box before you can using any Adobe application.

Adobe sign in window.

Sign in with Adobe requires an exchange of personally identifiable information {First Name, Last Name, Email Address and Country Code} with Adobe. Due to privacy laws in BC, your consent is required to transmit the personally identifiable sign-in information.

Getting credentials for sign in


The process is different for instructors than it is for students, as account creation happens automatically for instructors. Instructors will see different screens at than students  for account creation in the following section as accounts have already been created for the instructor group.

Instructors will only need to follow the steps to log in, and these are the same as for a student once an account has been created.

Note that instructors cannot use an existing personal subscription and must use the BCIT process to use BCIT’s account and FederatedID in the labs. Personal subscriptions will not work in the BCIT labs.

Instructors should verify before their course starts that they are able to log into applications in the lab.

In the unlikely event that account creation fails and was untested, instructors may get a student to sign in on the instructor’s lab computer to continue with the class (there is no restriction on the number of logins once an account is working).

Instructors should call 604-412-7444 and “confirm their Adobe Federated ID exists for using Adobe products in the labs”.


BCIT cannot create accounts until students have consented. To have credentials created, you must visit BCIT’s software consent webpage and provide consent to the use of Adobe Software. To provide consent, follow the steps below:

1.  Go to
2.   Review the list of applications on this consent page and click on the green [Manage Software] button. You may need to scroll down to see the green button there are several applications that require consent.

Software access screen.

3.  After clicking the Manage Software button, you will be prompted to authenticate to the website.  Use your BCIT ID and regular password that you use to log into the lab computer.

BCIT ID and password log in window.

4.  If you have forgotten your password, see the article at for how to reset it.

5.  Once you have logged in, select the Adobe Creative Cloud section and click on the green Provide Consent button for the Adobe Creative Cloud item.

Note that the website is tracking your current consent status just above the green button.

Manage software access window.

If the message says “Your current status: not given” then you need to provide consent.

Adobe creative cloud withdraw consent button.

If the message says “Your current status: consent given” then you do not need to provide consent again. You can skip to page 8 and “Signing in to Applications”.

6.  The consent webpage will provide a document explaining the personal information that is required to be shared with Adobe Systems Inc. in order to create an ID that can log into Adobe Creative Cloud applications.

i.   Click on the radio button for YES to add consent

ii.  Click on the Submit button to provide consent

Adobe creative cloud BCIT computer lab consent screen.
Adobe creative cloud BCIT computer lab consent screen-step2.

There are four steps to the process of approval and use:

1.  Students provide consent to BCIT
2.  BCIT submits list of consented students to Adobe for account creation
3.  Adobe creates accounts
4.  Students can log in and use the accounts.

BCIT hopes to provision all accounts within 30-60 minutes from the time consent is provided. However, not all steps in the process are controlled by BCIT and there may be delays introduced by Adobe.

We are hoping for the best (60 minutes or less), but planning that it could take longer because BCIT do not control the process end-to-end. Please plan accordingly; we do not know what to expect for September.

Signing in to applications

BCIT will redirect any sign in attempt to BCIT’s authentication servers. Completing your ID and password here will not work.

1.  From the Start Menu, launch an Adobe application
2.  You will be prompted to Sign In before you are able to use the application.

Adobe sign in window.

3.  Enter “” (and only into the username field (see example).

Username field

4.  Click on, or [Tab] to the password field. You will be redirected to BCIT to authenticate before you can enter any password into this field. This is normal; BCIT is redirecting you to authenticate at BCIT.

Redirecting to sign in window.

5.  Enter your regular lab credentials.  BCIT ID and regular password.  If you forgot your password, see the article at for how to reset it.

BCIT ID and password log in window.

Signing out

Menu > Help > Sign Out (Windows PC)

Sign out windows pc window.
Sign out from every Adobe application window.

After using Adobe applications in the lab, it is a best practice to sign out from the Adobe applications.

Note that at this time this does not happen automatically and failure to sign out will keep you logged in to Adobe applications. This has no impact at this time as Adobe applications are currently not assigned any Cloud Storage with Adobe. If BCIT changes the type of Adobe access we provide to include Adobe Cloud storage, there is the potential for subsequent users of the lab computer to view (and alter/delete) the files in your Adobe Cloud.

At the time of writing there is no solution from Adobe for this sign out issue, but we are monitoring it closely.

Signing out will ensure you do not give anyone else using the lab computer access to your Adobe-created files.

Known behavior

Windows file associations with *.PDF files

By default, the labs should be set to use Adobe Acrobat Reader for PDF files.  This is a free product, and clicking on a PDF file to open it should result in the file being opened with Reader and no prompt for authentication.  This will result in the smallest amount of disruption to BCIT students who are using the share lab computers.

If you are not opening PDF files in Adobe Acrobat Reader by default:

1.  Right click a PDF file > Open File > Choose Another App > Other Options > (Select Acrobat Reader) > Check [ ] Always use this application to open PDF files.

Microsoft Word – Save as PDF

Microsoft Word > Save as PDF will not work without first signing into Adobe Acrobat.  This behavior is by design as it requires a licensed Adobe product.

Adobe PDF maker request not completed window.

Adobe use is location-restricted

Every unique lab station where Adobe Creative Cloud applications are logged into consumes a license.

In order to manage the number licenses BCIT pays for, IT Services is restricting locations where Adobe applications can be used from.  If you are seeing the message below, Adobe is blocked from running where you are.

Contact the IT Services Help Desk with the message of “Adobe software is blacklisted in <room>” at 604-412-2744.

Adobe invalid account window.

Staff use

Staff will have two modes of use:

1.  Staff member with ID only
2.  Staff member with subscription assigned

Staff member with ID only

Staff who have an ID only behave exactly like students. These clients can only use the software where it is already installed, and do not have a license that follows their ID.

BCIT will install Adobe Acrobat Pro on the admin machines for staff. This product requires sign in, but will remember your credentials and you should only have to sign in once per device. As students are not assigned a device, they regularly using a number of different lab devices and will need to sign in each time they use it.

(Adobe is not yet ready to support pass-through authentication – this is using Windows credentials to silently link to the Adobe ID, and authenticate automatically to Adobe apps when launched. BCIT will be implementing this feature as soon as it is made available from Adobe).

Adobe creative cloud sign in.

Staff member with subscription assigned

Some staff have subscriptions for Acrobat and Creative Cloud.

Costs for these subscriptions are:

  • Acrobat ($9/year to your department)
  • Creative Cloud ($78/year to your department.  Includes Adobe Acrobat).

Staff signing in on additional devices receive a Device Activation Limit message

Adobe Staff IDs are not the same as Adobe Student IDs.

Adobe Student IDs are credentials to login and use software where it is installed by BCIT.  Subscriptions are not assigned to students; students can only use software where it is already installed and licensed by BCIT.

Adobe Staff IDs are credentials with subscriptions. Staff may install the software on any number of devices, but may only be actively signed in on two devices. Signing in on a third device will prompt you to sign out of one of the other devices, similar to iTunes.

The message is clear and intuitive. Sign out on <that computer> so you can sign in to <this computer>.

You will receive this message again and again if you use multiple devices, but it will work.

Multiple devices in use window.

Adobe ID and not Enterprise ID

Ability to successfully log in but account is not valid on this device.  This is by design.

Adobe log in unsuccessful window.

Adobe IDs are created by individuals, and you must have an ID created by BCIT (via the consent process) to use Adobe products on BCIT devices.

When signing in at BCIT, you will be prompted for Personal Account, or Enterprise Account. Always use Enterprise Account – this will be redirected from Adobe to BCIT and you will be able to log in using your A00 number and regular password in the flow described below.

If you use the Personal Account, it will not work on BCIT computers, even if you have an existing personal account (BCIT computers are set to only recognize BCIT accounts).

Select account window.
Redirecting to sign in window.
BCIT ID and password log in window.

Creative Cloud Desktop Application no longer works for launching

Students previously had rights to run and launch applications through this control. It was a central way to view, launch and update/downgrade applications.

No launch from Creative Cloud Desktop Application (CCDA)

Creative Cloud Desktop Application (CCDA) allowed you to click and upgrade/downgrade the version of applications in Adobe Creative Cloud. As licensing is now tied to a specific version and package for an Adobe application, the CCDA can no longer be used to launch applications. Students attempting to launch applications from CCDA will receive the message below:

No access to manage apps window.

How to launch Adobe applications

Windows: Use the Start Menu to launch individual applications
Mac: Menu Bar > Go > Applications > launch individual applications