Troubleshooting Zoom Audio and Calling into a Meeting

Follow the sections below to test your audio if you are experiencing issues while connected to a Zoom meeting:

1. In the meeting controls, click the arrow next to Mute/Unmute.
2. In the new window, click Test Speaker and Microphone.
3. The meeting will display a pop-up window to test your speakers. If you do not hear the ringtone, use the drop-down menu or click No to switch speakers until you hear the ringtone. Click Yes to continue to the microphone test.
4. If you do not hear an audio replay, use the drop-down menu, or click No to switch microphones until you hear the reply. Click Yes when you hear the replay.
5. Click Finish to exit the speaker and microphone test once you have completed both the speaker and the microphone test.

If you have already tested your audio and are still experiencing issues, this may be due to a degraded network connection. In that case you may remain in the meeting to view and share video but connect to the audio over the phone.

1. In the meeting controls, click the arrow next to Mute/Unmute and select Leave Computer Audio.
   • Note: If you have just joined the meeting and have not joined using computer audio yet, skip to step 3
2. In the meeting controls, select the Join Audio which will have replaced the Mute/Unmute button. This will open a new window.
3. In the new window, switch to the Phone Call tab located at the top of the window.
4. Follow the instructions below to dial in to the meeting audio:
   • Select the country you are calling from in the flag drop-down menu.
   • Call one of the numbers provided.
   • Enter your meeting ID followed by #.
   • Enter your participant ID followed by #.
   • Enter the passcode, if prompted, followed by #

Phone controls for participants

The following commands can be entered via your phone’s dial pad while in a Zoom meeting:

• *6 – Toggle mute/unmute
• *9 – Raise hand