How computer lab proctors can help you
IT Services employs Student Lab Proctors to assist us in maintaining our computer labs. A Lab Proctor’s duties include:
- Repairing non-functional systems.
- Maintaining student lab pay printers.
- Assisting with network login problems.
While doing their work, Proctors will strive to minimize interruptions in the lab. Please remember that they, like you, have a job to do. If needed, do not hesitate to ask them for assistance.
How to contact a student lab proctor
During class time, Flexible Learning Instructors can contact the IT Service Desk Instructor Hotline by calling 604-412-7444 Option #4.
On Saturdays after 2 p.m. or on Sundays after 12 p.m., the instructor hotline will direct you to leave a voice message clearly stating (twice if possible):
- Proctor assistance required in:
- Building Number – Lab Number e.g. SE12-103
Hours of proctor support
September to June (except Christmas break)
- Monday to Friday – 5:30 p.m. to 9:30 p.m.
- Saturday – 9:00 a.m. to 5:00 p.m.
- Sunday – 8:00 a.m. to 12:00 p.m.
Note: There is no proctor support during Christmas Break and on Statutory Holidays.
July to August
- Monday to Friday – 5:00 p.m. to 9:30 p.m.
- Saturday – 9:00 a.m. to 5:00 p.m.
- Sunday – Support unavailable.
To avoid problems
- Do not give out the contact number to students. Only Instructors should make use of the Instructor Hotline.
- The local WORK folder is only a temporary storage area.
- Students moving files into or from the shared folders IN / OUT must use DRAG and DROP to copy files, NOT Open or Save.
- No Eating/Drinking at computer stations!